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adero · 01-30-2008, 06:42 PM

i had similar experience with a J Smedley:
got a rip in one of my knits just when it was more or less brand new....I was pissed off.....so decided to call Smedley peolple to see if they could help me to recommend a taylor or a knitter-(what ever it may would be called....)-and they told me to send it to them and they fixed it at the factory at no cost!!!!
all in a few days as well!!!!
Thank you, you nice people at John Smedley.
Not only Italians knows the importance of customer service...even grumpy english.

01-30-2008, 06:42 PM	#17 (permalink)
adero Join Date: Jul 2006 Location: London Posts: 1,538	i had similar experience with a J Smedley: got a rip in one of my knits just when it was more or less brand new....I was pissed off.....so decided to call Smedley peolple to see if they could help me to recommend a taylor or a knitter-(what ever it may would be called....)-and they told me to send it to them and they fixed it at the factory at no cost!!!! all in a few days as well!!!! Thank you, you nice people at John Smedley. Not only Italians knows the importance of customer service...even grumpy english.