Lack of Customer Service

[adero]

Originally Posted by fash

fm dont do the retailing for evisu just the distribution in the uk

i think they use to though

[UK2004]

On subject of customer service how about this for the opposite of Evisu. I recently had a dry cleaner smash up a few buttons on one of my Brioni shirts, buttons are hand painted mother of pearl so I took it in to the store in Milan where I bought it while I had a weekend there earlier this month. They sent it to the factory to have a whole new set of buttons stitched on by their artisans and fed-exd it over to the London store(offered me straight to home or London store) re-pinned like new and witha packet of 50 buttons in the two different sizes as the hidden buttons under the collar and the sleeves are smaller than main buttons down the middle of the shirt and they didn't want any payment for this service. Now that is impressive, I suppose their attitude is customer's pay top whack for our products so we will make sur they are well looked after.

[dumb5]

the italians understand the value of customer service like no others.

[Cassidon]

On subject of customer service how about this for the opposite of Evisu. I recently had a dry cleaner smash up a few buttons on one of my Brioni shirts, buttons are hand painted mother of pearl so I took it in to the store in Milan where I bought it while I had a weekend there earlier this month. They sent it to the factory to have a whole new set of buttons stitched on by their artisans and fed-exd it over to the London store(offered me straight to home or London store) re-pinned like new and witha packet of 50 buttons in the two different sizes as the hidden buttons under the collar and the sleeves are smaller than main buttons down the middle of the shirt and they didn't want any payment for this service. Now that is impressive, I suppose their attitude is customer's pay top whack for our products so we will make sur they are well looked after.

Must say that seems very impressive. They didnt even charge you for postage?!?

[Daveheadhunt]

Sounds like they could give Evisu a few lessons.

[UK2004]

Originally Posted by Cassidon

Must say that seems very impressive. They didnt even charge you for postage?!?

No they didn't charge for postage and laughed when I offered to cover their costs but I paid £280 for the shirt so they've covered them already. Very good service though and nice people.

[adero]

i had similar experience with a J Smedley:
got a rip in one of my knits just when it was more or less brand new....I was pissed off.....so decided to call Smedley peolple to see if they could help me to recommend a taylor or a knitter-(what ever it may would be called....)-and they told me to send it to them and they fixed it at the factory at no cost!!!!
all in a few days as well!!!!
Thank you, you nice people at John Smedley.
Not only Italians knows the importance of customer service...even grumpy english.

[Hugos_Loss]

The Anglo-Italiano alliance

[UK2004]

Pleased to say at last got somewhere with Evisu about the tailoring incident. They have taken back four pairs of jeans at the store and are getting authorisation to exchange for brand new pairs, the guy could see this lot were over-shortened and the manager remembers me from having previous pairs shortened that have been absolutely fine. Will put a post up once received the new jeans to give them some brownie points for finally sorting things out. Also to confirm Fourmarketing now have nothing to do with Evisu retail, totally separate entities in the UK.

[dumb5]

who controls evisu retail in uk? is it still ben sherman?